Understanding Unconscious Bias in Restaurants, Manager. English Version.
The Manager edition of Understanding Unconscious Bias in Restaurants is an interactive program that sheds light on the existence of unconscious bias and guides restaurant managers in their interactions with guests and fellow employees. Developed in conjunction with the Multicultural Foodservice & Hospitality Alliance (MFHA), the course is designed specifically for managers working in food service and includes restaurant-industry examples that depict a variety of scenarios in which unconscious bias may occur and the impact they can have on individuals as well as the work environment.
Language: English
9 Modules | 60 minutes
This course will help you:
• Define unconscious bias and the many forms it can take.
• Understand the impact that bias can have on interactions with guests and fellow employees.
• Understand how to conduct yourself with a greater awareness of others’ perspectives.
• Understand the impact that bias can have on interactions with guests and fellow employees.
• Learn how to proactively and re-actively manage situations in which bias occurs.
• Manage employee interactions to promote a more respectful and inclusive workplace.
• Learn how to deal with difficult situations to minimize impact on the business.
